Some years ago, I began to intentionally look for the positive things in my simple, everyday life. I found saying thank you for small kindnesses or letting people know I appreciated them for doing their job well, was very rewarding. Sometimes, it’s hard to spot optimism, but you can find it if you look for it.
I do most of my shopping online because health issues make it difficult to actually shop in person. Online doesn’t always produce a positive experience, but I am slowly weeding out the stores where I have encountered a bad experience. As my shopping outlets are shrinking, some are gaining my trust. Those stores have made it easier to find products I like, easier to maneuver ordering and return policies. And, make it easier to accept shopping online as my new way of life.
Whenever a customer service experience goes well, I thank the young rep (most of them are young these days) for making my order experience go smoothly. If there is a follow-up survey after the experience, I always take the time to complete it. It doesn’t take more than a couple of minutes and time is the one thing I have plenty of.
However, it’s impossible to do doctor visits online. This time of year brings annual visits to several different doctors for a mammogram, ultrasounds, scans, etc. Doctor visits are difficult and usually leave me exhausted.
I try to be punctual for appointments and have my insurance card (and co-pay) readily available. I try to smile, answer questions, and be pleasant with the staff. This week proved to be a bit of a struggle as I encountered several folks who were just downright rude.
I try to overlook rudeness, if possible. I remember having bad days when I was working; days when everything went wrong. Often, we can be rude without even knowing it, I’m sure my life has found me guilty on many occasions.
However, this week one incident sort of got under my skin. Checking in to see the doctor, a young lady was extremely rude to me and to everyone who came in after me. I noticed that most people came through the door with a pleasant expression on their face, but after a few minutes of being treated with no respect, they became irritated. Many lashed out in frustration with anger in their voices.
After seeing the doctor and stopping at the check-out station, the same young lady didn’t even look at me before she said angrily, “Is May 6th okay?”
Trying to keep my cool, I explained I would need to schedule the ultrasound before making an appointment with the doctor. The reason for seeing him was to follow-up to learn the ultrasound results.
It was obvious she wasn’t listening. After repeating my words three times, I stopped talking.
After an awkward pause, she looked up at me with a blank stare. I then said, “Miss, I don’t mean to be impolite, but you are not listening to what I am saying. I must schedule the ultrasound before scheduling the doctor appointment.”
She was angry. Her face was a dark thundercloud; filled with such pain that I somehow knew she wasn’t angry with me.
Her name tag read Susan, so I quietly said, “Susan, obviously you are very upset. I’m sure this isn’t the way you normally do your job. I’m sorry you are having such a bad day. I’m going to say a prayer for your day to get better.”
Susan sat and just looked at me. My mind was whirling, thinking I had said too much, gone too far. I could see Susan was struggling. Her eyes filled with tears. Finally focusing, she leaned forward and whispered, “I am so sorry. Of course, the ultrasound should be scheduled before the doctor’s appointment. In fact, why don’t I schedule your ultrasound and call you back to confirm the date?” I told her that wasn’t necessary, but she insisted.
In the parking lot, I sat for a few minutes praying for Susan; asking God to guide her through the issues that were causing her such pain. I prayed she would find peace in her life.
A thought occurred to me that if I could fill out a survey, I could take a few minutes to pray for people like Susan, even when they didn’t know I was praying. That thought made me happy and is certainly more productive than getting angry.
The next day, Susan called to confirm the ultrasound appointment just as she promised. As we wound up our conversation, she said, “Yesterday was really a rough day for me. Thanks again for your kindness in helping me get through it.”
Whether we approach someone with positive or negative expectations, they will often (not always) tend to move toward fulfilling our expectations. Seeing positive possibilities in others will encourage them to bring out the best in themselves.
Look for the good in others, and you will likely find it. But encouraging them helps us grow and creates more positive thinking in our own lives.
“Therefore encourage one another and build each other up.”
1 Thessalonians 5:11
Ending on a Positive Note: Sometimes God gives us the right words to say to help someone who is struggling with something we don’t understand (or need to understand). I am amazed at God’s faithfulness when we put our trust in Him.